IMPORTANT INFORMATION

Before purchasing an “Irdia” silver jewel, please verify that your PH adapts good to Silver. There are PH’s that oxidize silver, while others make it shine bright 

 

We recommend Silver pieces for everyday use, and gold plated pieces for occasional use. Gold plated jewels require especial care to preserve them for longer time. In case that the gold plate falls off, we can get it fixed for you


We recommend to keep your pieces in the original packaging and cleaning them frequently.

 

In order to avoid scratches or damage to your pieces avoid them from falling, hitting them, or using them with other pieces at the same time

 

To be able to use your warranty you have to keep your receipt. Your warranty covers fabrication defects.

 

 You can change your cords for free at anytime

 

 


REPAIRS

If you made your purchase in Venezuela, all pieces for repairs must be send to our store in Maracaibo


For purchases made in the USA contact us to info@irdia.net for details


For all repairs you can write us to info@irdia.com


Please include the following info:

Full name
Proof of purchase
A picture of the damaged item


We are responsible for any fabrication defects

 

Certain conditions apply. Repairs must be requested on the first five days after you receive your purchase


If your item is worn down or was accidentally broken by yourself, you can email us and request an estimate for repairs

 

We reserve the right to deny a request

 

 

 

MANTENANCE TIPS

Polish your gold and silver pieces frequently using a polishing cloth to preserve brightness. Do this with all of your rings and charms. We do not recommend to do it on chains because this could cause damage. 

 

Polishing cloth does not take out scratches. It’s important to take care of your pieces in order to prevent them from appearing 

 

You can purchase polishing cloths at Irdia.com 

 

Store your pieces separately on their Irdia bags to avoid scratches between themself or surfaces 

 

Treat all of your pieces with care. Especially the ones with pearls or gems. Avoid them from falling and hitting the floor or knocking them against hard surfaces 

 

Remove your pieces before going to the pool. Bleach could damage them 

 

Avoid applying perfume, lotions or creams directly to your pieces 

 

Avoid applying silver polishing products to your pieces, these products could be abrasive and should be only used by people with knowledge 

 

If your jewel is stained or oxidized, contact us, we will get it like new

CORD CHANGE

If you are in Maracaibo, you can bring your piece to our store at anytime to change your cord for free

 

If you are located in another city, you have to sent your piece to our store. You will have to pay for shipping both ways

 

For details write us to info@irdia.net

COLOR CATALOG

Colors are referential and might look different according to your screen settings

You can also try changing the cord yourself following our video tutorial! 

Change your cord yourself

How to put on an irdia bracelet